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Good questions.
Simple answers.
Products, purchases, delivery and returns. All in one place.
Purchases and products.
Which product should I start with?
If you're looking for a cream for your daily ritual, discover Crème. Sérum is a light hydrating step before your cream in the morning, and Élixir is an evening finish. Compare the three formulas →
How does buying work?
Choose a product and quantity, then add it to your cart. From the cart you'll go to checkout, where you choose delivery and payment and see the final amount.
Can I buy without creating an account?
Yes. You can place an order with us without creating an account.
Where can I find the full compositions?
The full INCI is on every product page. In the ingredient library you'll also find the exact names of selected ingredients and the products they appear in.
Delivery and payment.
What payment methods are available?
Pay conveniently with your chosen method. You can see the currently available payment methods, including Przelewy24 options, at checkout.
How is delivery handled?
We'll deliver your order by the method you choose. We'll show the available courier and parcel-locker options, the cost and the delivery time at checkout. Delivery terms →
When will my order be shipped?
We ship orders within the time stated at purchase. Our terms provide for up to 5 business days, unless we indicated a different time for the product.
Do you ship abroad?
We can arrange international shipping individually. Before buying, write to us.
Returns and complaints.
Can I return my order?
Under our terms, a consumer has 14 days from receiving the goods to withdraw from the contract. An exception applies to sealed products that have been opened and cannot be returned for health or hygiene reasons. Details and the procedure are in the store terms.
How do I report a problem with my order?
Write to kontakt@cudovero.com. Provide your order number and describe the issue. For a complaint, you can attach photos of the product or the parcel.
You'll find the detailed terms of purchase in our store terms.