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Terms and Conditions of the Cudovero Online Store
These terms and conditions (hereinafter the “Terms”) set out the rules and conditions for using the Cudovero Online Store, operating at the address www https://www.cudovero.com

1. General provisions

• The Terms set out the rules and conditions for using the Cudovero Online Store, operating at the address: https://cudovero.com/, including, among other things, the conditions for placing orders for Goods available in the Online Store, the rules for delivering the ordered Goods to the Customer, the method and deadline for paying the price, the rights related to withdrawal from the contract and the rules for submitting complaints.
• The terms used in these Terms have the following meanings:
  1. Online Store – the Cudovero Online Store operating at the address: https://cudovero.com/
  2. Seller – DNL Equity Partners Spółka z ograniczoną odpowiedzialnością, with its registered office in Gdynia, ul. Świętojańska 87/3, registered in the register of entrepreneurs of the National Court Register (KRS) under no. 0000989577, REGON: 523009944, NIP: 5862384113, 81 – 389 Gdynia, whose registration documentation is kept by the District Court Gdańsk-Północ in Gdańsk, VIII Commercial Division of the National Court Register, represented by Teresa Kuskowska – President of the Management Board authorized to represent the company independently, telephone: +48 794 665 579, e-mail: kontakt@cudovero.com
  3. Terms – these Terms,
  4. Price – the gross value of the Goods expressed in Polish zloty, inclusive of taxes, including value-added tax (VAT), not including additional costs, such as fees for the delivery of the Goods offered in the Online Store,
  5. Account – a profile created in the portal operating at the address: https://cudovero.com/, accessible after logging in, enabling the use of the programs and functionalities made available by the Seller, including the ability to: place an Order and use the Online Store. That said, using the Online Store and placing Orders are also possible without setting up an Account.
  6. Delivery cost – the Customer’s obligation to pay a fee for delivering the ordered Goods to the place indicated by the Customer and located within the territory of the Republic of Poland, indicated among other things during the placing of the Order and in the message sent by the Seller containing, among other things, information about the Order, as well as at the address: https://cudovero.com/dostawa-i-platnosc/
  7. Customer – a natural person with full legal capacity, and in cases provided for by generally applicable law, a natural person with limited legal capacity, or a legal person with full legal capacity, or an organizational unit that is not a legal person but to which specific provisions grant legal capacity.
  8. Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity. A Privileged Entrepreneur is also a Consumer.
  9. Privileged Entrepreneur – a natural person acquiring Goods and thereby concluding a contract with the Seller for a purpose directly related to their business activity, where that contract is not of a professional nature for that person, as determined by the subject of the business activity they carry out, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  10. Total cost of the order – the remuneration made known to the Customer, which the Customer making purchases in the Online Store is obliged to pay. The total cost of the order consists of: the price of the Goods, the delivery cost and other costs, if any occur and have been made known to the Customer.
  11. Goods – the goods offered in the Online Store, for which the Customer may place an Order and then purchase them, in accordance with these Terms.
  12. Order – a declaration of intent prepared by the Customer and sent to the Seller, aimed at concluding a contract and containing a list of the Goods that the Customer wishes to purchase in the Online Store, constituting an offer.
• Every Customer is obliged to read the Terms. Acceptance of the Terms is required each time before placing an Order in the Online Store.

2. Basic information

• The owner of the Online Store is: DNL Equity Partners Spółka z ograniczoną odpowiedzialnością, with its registered office in Gdynia, ul. Świętojańska 87/3, registered in the register of entrepreneurs of the National Court Register (KRS) under no. 0000989577, REGON: 523009944, NIP: 5862384113, 81 – 389 Gdynia, whose registration documentation is kept by the District Court Gdańsk-Północ in Gdańsk, VIII Commercial Division of the National Court Register, represented by Teresa Kuskowska – President of the Management Board authorized to represent the company independently
• The Seller’s contact details are as follows:

1. Contact address: 81-389 Gdynia, ul. Świętojańska 87
2. E-mail address: kontakt@cudovero.com
3. Telephone number: +48 794 665 579 (Customer telephone service hours – in the Contact tab).

• Contact point for communication with the authorities of EU Member States, the European Commission and the Digital Services Board: kontakt@cudovero.com. Communication may be conducted in Polish.

3. Information about the Goods

The Online Store sells ready-made facial cosmetics for adults.

The Online Store does not offer dietary supplements or cosmetic raw materials and accessories.

4. Rules for using the Online Store (technical requirements)

In order to use the Online Store, it is necessary to have:

1. a computer or other mobile device with an Internet connection, meeting at least the requirements set out in Appendix No. 1 to these Terms.
2. an active e-mail address
3. confirmation of having read, among other things, these Terms.

5. The purchasing process

• The Online Store enables the purchase of the Goods displayed on the Online Store’s website, in two modes:

1. without registration;
2. with the creation of an account in the Online Store.

In both cases, in order to place an order, you must select the Goods in the Online Store, add them to the “Cart” using the appropriate button, and continue the order placement procedure by selecting the appropriate options (delivery and payment method).

• Information about the Goods in the Online Store, i.e. descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Terms.
• A condition for placing an order is completing, in the order form, all the required data necessary to perform the contract and, optionally (at the Customer’s request), also the data needed to generate a VAT invoice.
• If the Customer decides to set up an Account in the Online Store, registration is one-time, and the e-mail address and the password chosen by the Customer are the basis for subsequent logins. Details of the Seller’s provision of the digital Account service are available below in the Cudovero Account Terms. After logging into the Account, the Customer has access to the history of their orders, and for subsequent orders does not have to fill in the order form with their personal data again.
• The Customer may resign from having an Account at any time without incurring any costs. To do so, send your resignation to the e-mail address: kontakt@cudovero.com
• The Customer’s confirmation of an order using the “I buy and pay” button (or another with equivalent wording) means:

1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms,
2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.

• The sales contract (hereinafter the “Contract”) is concluded at the moment the Seller accepts the order for fulfillment (acceptance of the Customer’s offer), of which the Seller informs by means of an e-mail message confirming the acceptance of the order for fulfillment.
• The Seller does not guarantee the constant availability of the Goods presented in the Online Store.
• In the event that it is impossible to fulfill an order for Goods (in whole or in part), the Seller will inform the Customer of this — in that case the Contract is not concluded. The Seller will at the same time inform the Customer of the available options for a different way of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish stock. If the order was previously paid for by the Customer and cannot be fulfilled, the Seller will promptly refund the payments made by the Customer (in proportion to the extent of the order cancellation).
• The Seller provides the Customer with confirmation of the conclusion of the Contract on a durable medium no later than at the moment the Goods are delivered.
• The Seller is not liable for the failure to deliver an Order or a delay in its delivery resulting from the Customer providing an incomplete / incorrect delivery address or failing to provide other data necessary to fulfill the Order.
• The Seller reserves the right to withhold the fulfillment of an order in a situation where the Customer has provided untrue data or where that data raises reasonable doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the Customer in order to verify the truthfulness of the data provided.

6. Prices and payment methods

• The prices of the Goods are given in the Polish zloty (PLN) currency and as a gross amount, i.e. inclusive of VAT.
• The delivery cost of the Goods is given separately in the Online Store’s cart, depending on the delivery method chosen by the Customer.
• The available payment methods are described on the Online Store’s website in the “Payment methods” tab and are presented to the Customer at the stage of placing the order (in the cart).
• The Online Store offers the following payment methods:

1. a traditional bank transfer to the Seller’s account
2. a fast electronic transfer / BLIK / payment by so-called virtual wallet — via the Przelewy24 payment platform
3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic

7. Delivery of goods

• Delivery of the Goods takes place at the Customer’s choice:

1. via a courier company
2. to InPost parcel lockers

• Except for Goods collected in person by the Customer, an order is considered fulfilled at the moment the parcel is dispatched to the Customer (the parcel is entrusted to a carrier engaged in transport). The exact actual delivery time of the parcel is determined by the carrier.
• Goods are dispatched by the Seller within up to 5 business days, unless a different deadline was clearly stated in the description of the Goods when the Customer placed the order.
• The Seller normally handles orders within the territory of the Republic of Poland, subject to payment of the costs indicated on the Online Store’s website. Shipping abroad is possible subject to payment of costs individually agreed with the Customer.

8. Withdrawal from the contract
   • A Customer who is a Consumer has the statutory right to withdraw from the contract for the sale of the Goods within 14 days of receiving them, without giving a reason.
   • To meet the deadline for withdrawing from the contract, it is sufficient for the Customer to send, within the above deadline, a declaration:
     1. in electronic form to the address: kontakt@cudovero.com or
     2. in written form to the address: 81-389 Gdynia, ul. Świętojańska 87
   • The Consumer may also use the Withdrawal from Contract Form constituting Appendix No. 2 to these Terms, but this is not obligatory. The withdrawal from contract form is also enclosed by the Seller with the message informing that the Order has been dispatched.
   • The Seller will promptly send the Customer, by e-mail, confirmation of receipt of the declaration of withdrawal from the contract.
   • Subsequently, within the next 14 days, the Customer should return the returned Goods at their own expense to the postal address: 81-389 Gdynia, ul. Świętojańska 87
   • The Seller will promptly, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the Customer all payments made by them, including:
     1. the price of the Goods;
     2. the costs of delivering the Goods, with the proviso, however, that if the Customer chose a delivery method other than the cheapest ordinary delivery method offered by the Seller, the Seller is not obliged to refund the Customer the additional costs they incurred.
   • The Seller may withhold the refund of payments until it receives the Goods back, or at least until the Customer provides the Seller with proof of having sent the item back.
   • The refund of payments will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution.
   • The Customer is liable for any diminished value of the returned Goods if, before submitting the declaration of withdrawal from the contract, they used the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the item.
   • The right to withdraw from the contract does not apply to the Consumer in respect of a contract in which the subject of performance is Goods delivered in sealed packaging, which cannot be returned after opening for reasons of health protection or hygiene, if the packaging was opened after delivery.

9. Complaints
   • The Seller is obliged to deliver to the Customer Goods that are in conformity with the Contract.
   • With regard to the Consumer, the Seller is liable for the conformity of the Goods with the contract in accordance with the provisions of the Consumer Rights Act. With regard to other Customers, the Seller is liable on the terms arising from the Civil Code.
   • Complaints may be submitted:
     1. in electronic form to the address: kontakt@cudovero.com
     2. or in written form to the address: 81-389 Gdynia, ul. Świętojańska 87
   • With regard to the Consumer, the Seller is liable for any lack of conformity of the Goods with the contract existing at the time of their delivery and revealed within two years of that time, unless the use-by date of the goods, specified by the Seller, its legal predecessors or persons acting on its behalf, is longer. It is presumed that a lack of conformity of the goods with the contract that was revealed before the expiry of two years from the moment of delivery of the Goods existed at the time of their delivery, unless proven otherwise or unless this presumption cannot be reconciled with the specific nature of the goods or the nature of the lack of conformity of the Goods with the contract. The Seller may not rely on the expiry of the deadline for establishing a lack of conformity of the Goods with the contract if it fraudulently concealed that lack.
   • If the Goods are not in conformity with the contract, the Consumer may request their replacement or repair.
   • The Seller may carry out a replacement when the Consumer requests a repair, or the Seller may carry out a repair when the Consumer requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, it may refuse to bring the goods into conformity with the contract.
   • When assessing whether the costs are excessive for the Seller, all the circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Goods with the contract, the value of the Goods in conformity with the contract, and the excessive inconvenience for the Consumer arising as a result of changing the manner of bringing the goods into conformity with the contract.
   • The Seller carries out the repair or replacement within a reasonable time from the moment it was informed by the Consumer of the lack of conformity of the Goods with the contract, and without excessive inconvenience to the Consumer, taking into account the specific nature of the Goods and the purpose for which the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, are borne by the Seller.
   • The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the goods from the Consumer at its own expense.
   • The Consumer is not obliged to pay for the ordinary use of the goods that were subsequently replaced.
   • If the Goods are not in conformity with the contract, the Consumer may submit a declaration on price reduction or withdrawal from the contract when:
     1. the Seller refused to bring the Goods into conformity with the contract in accordance with paragraph 6),
     2. the Seller failed to bring the Goods into conformity with the contract in accordance with paragraphs 8) – 9),
     3. the lack of conformity of the Goods with the contract continues, even though the Seller tried to bring the Goods into conformity with the contract;
     4. the lack of conformity of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to the remedies specified in paragraphs 5) – 10);
     5. it is clear from the Seller’s declaration or the circumstances that it will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.
   • The reduced price must be in such proportion to the price arising from the contract as the value of the goods not in conformity with the contract bears to the value of the goods in conformity with the contract.
   • The Seller refunds to the Consumer the amounts due as a result of exercising the right to a price reduction promptly, no later than within 14 days of the date of receiving the Consumer’s declaration on the price reduction.
   • The Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that a lack of conformity of the goods with the contract is significant.
   • If the lack of conformity of the Goods with the contract concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only in respect of those goods, and also in respect of other Goods acquired by the Consumer together with the goods not in conformity with the contract, if the Consumer cannot reasonably be expected to agree to keep only the goods in conformity with the contract.
   • In the event of withdrawal from the contract, the Consumer promptly returns the Goods to the Seller at the Seller’s expense. The Seller refunds the price to the Consumer promptly, no later than within 14 days of the date of receiving the goods or proof of their return.
   • The Seller makes the refund of the price using the same payment method that the Consumer used, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them.
   • The Seller will consider a complaint in the same form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
   • When submitting a complaint, the Customer bears the obligation to demonstrate that they concluded a sales contract in the Online Store from which they derive their claims.
   • In the event of dissatisfaction with the way the Seller handles the complaint, the Consumer may (in addition to ordinary proceedings before a common court) also make use of out-of-court methods of handling complaints and pursuing claims.
   • For the above purpose, one may:
     1. apply to the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable resolution of the dispute,
     2. make use of the assistance of the poviat (municipal) consumer ombudsman or of a social organization whose statutory tasks include consumer protection,
     3. apply to the permanent amicable consumer court with a request to resolve the dispute arising from the concluded contract.
   • Additional information on out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

10. Protection of personal data
    • The controller of the personal data of the Online Store’s Customers is the Seller.
    • All information about the processing of the personal data of Customers, as well as of other persons using the Online Store’s website, can be read in the Privacy Policy.

11. Final provisions
    • Polish law applies to Contracts concluded in the Online Store. The Contract is concluded in Polish.
    • None of the provisions of the Terms exclude or in any way limit the rights of a consumer (and of a Privileged Entrepreneur) arising from the provisions of law.
    • The Seller may amend the Terms at any time, whereby such amendments apply to orders placed after the publication of the new version of the Terms, and in the case of (i) previously concluded contracts for the provision of a digital service or electronic service, as well as in the case of (ii) Customers holding an Account in the Online Store — the Customer will be notified of the amendment to the Terms and of the possibility of not accepting the new content.
    • The Terms are effective as of 1 October 2025.

Appendices (to download, please click on the selected appendix):

1. Technical requirements (Appendix No. 1),
2. Template Withdrawal from Contract Form (Appendix No. 2).

Account Terms
in the Cudovero store

1. General provisions, contact with the Seller
   • These account terms (“Account Terms“) set out the rules and conditions for using the Customer’s account (“Account“) in the Cudovero online store (“Store“).
   • From the moment of starting to use the Account in the Online Store, the Customer is obliged to comply with the Terms.
   • These Account Terms constitute the terms of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering Customers the purchase of Goods. The Account service is free of charge.
   • The Account Terms supplement the Store Terms. To the extent not regulated in the Account Terms, the provisions of the Store Terms apply to this service.
   • The Seller’s contact details for matters concerning the Account service are the same as for the Store: 81-389 Gdynia, ul. Świętojańska 87

e-mail: kontakt@cudovero.com

tel.: +48 794 665 579

2. Technical requirements and functionalities of the Account service
   • The technical requirements for using the Account service are the same as for using the Store and are indicated in point 4 of the Online Store Terms and in Appendix No. 1 to the Online Store Terms.
   • By using the Account, the Store Customer has the ability to:
     1. save and store their personal data (including delivery address) on the Account, which enables subsequent purchases in the Store without having to fill in the address form again,
     2. view the history of their orders,
     3. view the fulfillment status of an order.

3. Contract for the provision of the Account service, withdrawal from the contract, resignation from the Account

The Customer’s creation of an Account is tantamount to concluding a contract for the provision of an electronic service for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. To do so, contact the Seller electronically at the address kontakt@cudovero.com. The Customer also has the statutory right to withdraw from the contract for the provision of the Account service within 14 days of its conclusion.

4. Complaints

• With regard to Consumers, the Seller is liable for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. With regard to other Customers, the Seller is liable on the terms arising from the Civil Code.
• Complaints concerning the Account service may be submitted to the Seller in accordance with the procedure provided for in point 9, paragraphs 3) and 18) of the Online Store Terms.
• In the event of dissatisfaction with the way the Seller handles the complaint, there is also the possibility of making use of out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in point 9, paragraphs 20) and 21) of the Store Terms.
  5. Personal data

Full information about the processing of the personal data of the Store’s Customers, including for the purpose of maintaining the Account, can be found in the Privacy Policy.

6. Amendments to the Account Terms

The Seller may amend these Account Terms on the terms indicated in point 11, paragraph 3) of the Store Terms. Information about the amendment to the Terms will be sent to Customers holding an Account at the e-mail addresses provided when setting up the Account. If the Customer does not accept the new wording of the Account Terms, they may terminate the contract for the provision of the Account service within 30 days of the date of being informed of the amendment to the Terms (by contacting the Seller electronically for this purpose).