Terms and Conditions of the Cudovero Online Store

General Provisions

The Terms and Conditions set out the rules and conditions for using the Cudovero Online Store, operating at: http://cudovero.com/, including, among others, the conditions for placing orders for Goods available in the Online Store, the rules for delivering ordered Goods to the Customer, the method and deadline for paying the price, the rights related to withdrawal from the contract, and the rules for filing complaints.

The terms used in the Terms and Conditions have the following meanings:

Online Store – the Cudovero Online Store operating at: http://cudovero.com/

Seller – DNL Equity Partners Spółka z ograniczoną odpowiedzialnością with its registered office in Gdynia, ul. Świętojańska 87/3, registered in the register of entrepreneurs of the National Court Register (KRS) under no. 0000989577, REGON: 523009944, NIP: 5862384113, 81-389 Gdynia, whose registration records are kept by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, represented by Teresa Kuskowska – President of the Management Board authorised to act as sole representative, phone: +48 794 665 579, e-mail: kontakt@cudovero.com

Terms and Conditions – these Terms and Conditions,

Price – the gross value of the Goods expressed in Polish zloty, including taxes, among them the tax on goods and services (VAT), and not including additional costs such as, among others, the charges for the delivery of Goods offered in the Online Store,

Account – a profile created on the portal operating at: http://cudovero.com/, available after logging in, enabling the use of the programs and functionalities made available by the Seller, including enabling: the placing of an Order and the use of the Online Store. However, using the Online Store and placing Orders are also possible without setting up an Account.

Delivery Cost – the obligation, resting on the Customer, to pay a charge for the delivery of the ordered Goods to the place indicated by the Customer and located within the territory of the Republic of Poland, specified, among others, during the placing of the Order and in the message sent by the Seller containing, among others, information about the Order, as well as at: http://cudovero.com/dostawa-i-platnosc/

Customer – a natural person with full legal capacity, and in cases provided for by generally applicable law, a natural person with limited legal capacity, or a legal person with full legal capacity, or an organisational unit that is not a legal person to which specific provisions grant legal capacity.

Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity. A Privileged Entrepreneur is also a Consumer.

Privileged Entrepreneur – a natural person acquiring Goods and thereby entering into a contract with the Seller for a purpose directly related to their business activity, where this contract is not of a professional nature for that person, resulting from the subject of the business activity they carry out, made available on the basis of the provisions on the Central Register and Information on Business Activity.

Total Cost of the Order – the remuneration made known to the Customer which the Customer making purchases in the Online Store is obliged to pay. The total cost of the order consists of: the price of the Goods, the delivery cost, and other costs, insofar as they occur and have been made known to the Customer.

Goods – the goods offered in the Online Store for which the Customer may place an Order and then purchase them, in accordance with these Terms and Conditions.

Order – a declaration of intent drawn up by the Customer and sent to the Seller, aimed at concluding a contract and containing a list of the Goods that the Customer wishes to purchase in the Online Store, constituting an offer.

Every Customer is obliged to read the Terms and Conditions. Acceptance of the Terms and Conditions is required each time before placing an Order in the Online Store.

Basic Information

The owner of the Online Store is: DNL Equity Partners Spółka z ograniczoną odpowiedzialnością with its registered office in Gdynia, ul. Świętojańska 87/3, registered in the register of entrepreneurs of the National Court Register (KRS) under no. 0000989577, REGON: 523009944, NIP: 5862384113, 81-389 Gdynia, whose registration records are kept by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, represented by Teresa Kuskowska – President of the Management Board authorised to act as sole representative

The Seller's contact details are as follows:

Contact address: 81-389 Gdynia, ul. Świętojańska 87

E-mail address: kontakt@cudovero.com

Phone number: +48 794 665 579 (Customer telephone service hours – in the Contact tab).

Contact point for communication with the authorities of EU Member States, the European Commission, and the Digital Services Board: kontakt@cudovero.com. Communication may be conducted in Polish.

Information About Goods

The Online Store deals in the sale of ready-made facial cosmetics for adults.

The Online Store does not offer dietary supplements or cosmetic raw materials and accessories.

Rules for Using the Online Store (Technical Requirements)

In order to use the Online Store, it is necessary to have:

a computer or other mobile device with an Internet connection, meeting at least the following requirements specified in Appendix No. 1 to these Terms and Conditions.

an active e-mail address

confirmation of having read, among others, these Terms and Conditions.

Purchasing Process

The Online Store enables the purchase of Goods displayed on the Online Store's website in two modes:

without registration;

with the creation of an account in the Online Store.

In both cases, in order to place an order, you must select the Goods in the Online Store, add them to the "Cart" using the appropriate button, and continue the order placement procedure by choosing the relevant options (delivery and payment method).

Information about the Goods in the Online Store, i.e. descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Terms and Conditions.

A condition for placing an order is filling in, on the order form, all the required data necessary to perform the contract and, optionally (at the Customer's request), also the data needed to generate a VAT invoice.

If the Customer decides to set up an Account in the Online Store, registration is a one-time action, and the e-mail address and the password chosen by the Customer are the basis for subsequent logging in. Details regarding the Seller's provision of the digital service of maintaining the Account are available below in the Cudovero Account Terms and Conditions. After logging in to the Account, the Customer has access to the history of their orders, and for subsequent orders does not have to fill in the order form with their personal data again.

The Customer may, at any time and without incurring any costs, resign from holding an Account. To do so, the Customer should send their resignation to the e-mail address: kontakt@cudovero.com

The Customer's confirmation of the order using the "I buy and pay" button (or another button of equivalent wording) means:

submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,

acceptance of the obligation to pay the price of the Goods and the costs of their delivery.

The sales contract (hereinafter the "Contract") is concluded at the moment the Seller accepts the order for fulfilment (acceptance of the Customer's offer), of which the Seller informs the Customer by means of an e-mail confirming acceptance of the order for fulfilment.

The Seller does not guarantee the constant availability of the Goods presented in the Online Store.

In the event that it is not possible to fulfil an order for Goods (in whole or in part), the Seller will inform the Customer of this – in which case the Contract is not concluded. At the same time, the Seller will inform the Customer of existing possibilities for fulfilling the order in another way, e.g. partial fulfilment of the order or waiting for the Seller to replenish stock. If the order was paid for in advance by the Customer and cannot be fulfilled, the Seller shall promptly refund to the Customer the payments made (in proportion to the extent of the order's cancellation).

The Seller provides the Customer with confirmation of the conclusion of the Contract on a durable medium no later than at the moment of delivery of the Goods.

The Seller shall not be liable for the non-delivery of an Order or a delay in its delivery arising as a result of the Customer providing an incomplete / incorrect delivery address or failing to provide other data necessary to fulfil the Order.

The Seller reserves the right to withhold the fulfilment of an order in a situation where the Customer has provided false data or where such data raises justified doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the Customer in order to verify the truthfulness of the data provided.

Prices and Payment Methods

The prices of the Goods are given in Polish zloty (PLN) and as gross amounts, i.e. including VAT.

The cost of delivery of the Goods is given separately in the Online Store's cart, depending on the delivery method chosen by the Customer.

The available payment methods are described on the Online Store's website in the "Payment Methods" tab and are presented to the Customer at the order placement stage (in the cart).

The Online Store offers the following payment methods:

a traditional bank transfer to the Seller's account

a fast electronic transfer / BLIK / payment by so-called virtual wallet – via the Przelewy24 payment platform

card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic

Delivery of Goods

Delivery of the Goods takes place according to the Customer's choice:

via a courier company

to InPost parcel lockers

With the exception of Goods collected in person by the Customer, an order is deemed fulfilled at the moment the shipment is dispatched to the Customer (the shipment is entrusted to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.

The Goods are dispatched by the Seller within up to 5 business days, unless a clearly different period was stated in the description of the Goods when the Customer placed the order.

The Seller, as standard, handles orders within the territory of the Republic of Poland for coverage of the costs indicated on the Online Store's website. Shipping abroad is possible for coverage of costs individually agreed with the Customer.

Withdrawal from the Contract

A Customer who is a Consumer has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receiving them, without giving any reason.

To meet the withdrawal deadline, it is sufficient for the Customer to send, within the aforementioned period, a statement:

in electronic form to the address: kontakt@cudovero.com, or

in written form to the address: 81-389 Gdynia, ul. Świętojańska 87

The Consumer may also use the Withdrawal Form constituting Appendix No. 2 to these Terms and Conditions, but this is not mandatory. The withdrawal form is also attached by the Seller to the message informing that the Order has been dispatched.

The Seller will promptly send the Customer, by e-mail, a confirmation of receipt of the statement of withdrawal from the contract.

Subsequently, within a further 14 days, the Customer should, at their own cost, return the Goods being returned to the postal address: 81-389 Gdynia, ul. Świętojańska 87

The Seller shall, promptly and no later than within 14 days of receiving the statement of withdrawal from the contract, refund to the Customer all payments made by them, including:

the price of the Goods;

the costs of delivering the Goods, with the reservation, however, that if the Customer chose a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller, the Seller is not obliged to refund the Customer the additional costs they incurred.

The Seller may withhold the refund of payments until it receives the Goods back, or at least until the Customer provides the Seller with proof of having sent the item back.

The refund of payments will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to another solution.

The Customer is liable for any decrease in the value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the item.

The right to withdraw from the contract is not available to the Consumer in respect of a contract in which the subject of the service is Goods delivered in a sealed package which, after opening, cannot be returned for reasons of health protection or hygiene, if the package was opened after delivery.

Complaints

The Seller is obliged to deliver to the Customer Goods that conform to the Contract.

Towards a Consumer, the Seller is liable for the conformity of the Goods with the contract in accordance with the provisions of the Consumer Rights Act. Towards other Customers, the Seller is liable on the terms arising from the Civil Code.

Complaints may be filed:

in electronic form to the address: kontakt@cudovero.com

or in written form to the address: 81-389 Gdynia, ul. Świętojańska 87

Towards a Consumer, the Seller is liable for a lack of conformity of the Goods with the contract existing at the moment of their delivery and revealed within two years from that moment, unless the Goods' use-by date, specified by the Seller, its legal predecessors, or persons acting on its behalf, is longer. It is presumed that a lack of conformity of the goods with the contract which became apparent before the expiry of two years from the moment of delivery of the Goods existed at the moment of their delivery, unless proven otherwise or unless this presumption cannot be reconciled with the specific nature of the goods or the nature of the lack of conformity of the Goods with the contract. The Seller may not rely on the expiry of the period for ascertaining the lack of conformity of the Goods with the contract if it deceitfully concealed that lack.

If the Goods are not in conformity with the contract, the Consumer may demand their replacement or repair.

The Seller may carry out a replacement when the Consumer demands repair, or the Seller may carry out a repair when the Consumer demands replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs for the Seller, it may refuse to bring the goods into conformity with the contract.

When assessing whether the costs are excessive for the Seller, all the circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Goods with the contract, the value of Goods conforming to the contract, and the excessive inconvenience to the Consumer arising as a result of changing the manner of bringing the goods into conformity with the contract.

The Seller carries out the repair or replacement within a reasonable time from the moment it was informed by the Consumer of the lack of conformity of the Goods with the contract, and without excessive inconvenience to the Consumer, taking into account the specific nature of the Goods and the purpose for which the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, are borne by the Seller.

The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the goods from the Consumer at its own cost.

The Consumer is not obliged to pay for ordinary use of the goods which were subsequently replaced.

If the Goods are not in conformity with the contract, the Consumer may submit a statement on reduction of the price or on withdrawal from the contract where:

the Seller has refused to bring the Goods into conformity with the contract in accordance with para. 6),

the Seller has failed to bring the Goods into conformity with the contract in accordance with paras. 8) – 9),

the lack of conformity of the Goods with the contract persists, even though the Seller has attempted to bring the Goods into conformity with the contract;

the lack of conformity of the Goods with the contract is significant enough to justify a reduction of the price or withdrawal from the contract without prior recourse to the protective measures set out in paras. 5) – 10)

it clearly follows from the Seller's statement or from the circumstances that it will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.

The reduced price must remain in such proportion to the price resulting from the contract as the value of the goods not in conformity with the contract remains to the value of goods in conformity with the contract.

The Seller refunds to the Consumer the amounts due as a result of exercising the right to reduce the price promptly, no later than within 14 days of the date of receipt of the Consumer's statement on reduction of the price.

The Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the goods with the contract is significant.

If the lack of conformity of the Goods with the contract concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only in respect of those goods, and also in respect of other Goods acquired by the Consumer together with the goods not in conformity with the contract, if it cannot reasonably be expected that the Consumer would agree to keep only the goods in conformity with the contract.

In the event of withdrawal from the contract, the Consumer shall promptly return the Goods to the Seller at the Seller's cost. The Seller refunds the price to the Consumer promptly, no later than within 14 days of the date of receipt of the goods or of proof of their return.

The Seller makes the refund of the price using the same method of payment as that used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them.

The Seller will examine the complaint in the same form in which it was filed (in writing or by e-mail) within 14 days of receiving the complaint.

Upon filing a complaint notification, the Customer bears the obligation to demonstrate that they concluded a sales contract in the Online Store from which they derive their claims.

In the event of dissatisfaction with the manner in which the Seller has handled the complaint, the Consumer may (independently of ordinary proceedings before a common court) also make use of out-of-court methods of handling complaints and pursuing claims.

For the above purpose, one may:

apply to the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,

make use of the assistance of the district (municipal) consumer ombudsman or of a social organisation whose statutory tasks include consumer protection,

apply to a permanent amicable consumer court with a request to settle the dispute arising from the concluded contract.

Additional information regarding out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Protection of Personal Data

The controller of the personal data of the Online Store's Customers is the Seller.

All information on the processing of the personal data of Customers, as well as of other persons using the Online Store's website, can be read in the Privacy Policy.

Final Provisions

Polish law applies to Contracts concluded in the Online Store. The Contract is concluded in Polish.

None of the provisions of the Terms and Conditions excludes or in any way limits the rights of the consumer (and of the Privileged Entrepreneur) arising from the provisions of law.

The Seller may make changes to the Terms and Conditions at any time, with such changes applying to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded contracts for the provision of a digital service or an electronic service, as well as in the case of (ii) Customers holding an Account in the Online Store – the Customer will be notified of the change to the Terms and Conditions and of the possibility of not accepting the new content.

The Terms and Conditions are in force as of 1 October 2025.

Appendices (to download, please click on the selected appendix):

Technical Requirements (Appendix No. 1),

Template Withdrawal Form (Appendix No. 2).

General Provisions, Contacting the Seller

These account terms and conditions (the "Account Terms and Conditions") set out the rules and conditions for using a Customer account (the "Account") in the Cudovero online store (the "Store").

From the moment of starting to use the Account in the Online Store, the Customer is obliged to comply with the Terms and Conditions.

These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e. offering Customers the purchase of Goods. The Account maintenance service is free of charge.

The Account Terms and Conditions constitute a supplement to the Store Terms and Conditions. In the scope not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.

The Seller's contact details for matters concerning the Account service are the same as for the Store: 81-389 Gdynia, ul. Świętojańska 87

e-mail: kontakt@cudovero.com

tel.: +48 794 665 579

Technical Requirements and Functionalities of the Account Service

The technical requirements for using the Account service are the same as for using the Store and have been specified in point 4 of the Online Store Terms and Conditions and in Appendix No. 1 to the Online Store Terms and Conditions.

By using the Account, the Store Customer has the ability to:

save and store their personal data on the Account (including the delivery address), which enables making subsequent purchases in the Store without having to fill in the address form again,

view the history of their orders,

view the status of order fulfilment.

Account Service Agreement, Withdrawal from the Contract, Account Cancellation

The creation of an Account by the Customer is tantamount to concluding a contract for the provision of an electronic service for an indefinite period. The Customer may at any time resign from holding an Account without giving any reason. To do so, the Customer should contact the Seller electronically at the address kontakt@cudovero.com. The Customer also has the statutory right to withdraw from the contract for the provision of the Account maintenance service within 14 days of its conclusion.

Complaints

Towards Consumers, the Seller is liable for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other Customers, the Seller is liable on the terms arising from the Civil Code.

Complaints concerning the Account service may be filed with the Seller in accordance with the procedure provided for in point 9, paras. 3) and 18) of the Online Store Terms and Conditions.

In the event of dissatisfaction with the manner in which the Seller has handled the complaint, there is also the possibility of making use of out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in point 9, paras. 20) and 21) of the Store Terms and Conditions.

Personal Data

Full information on the processing of the personal data of Store Customers, including for the purpose of maintaining the Account, can be found in the Privacy Policy.

Changes to the Account Terms and Conditions

The Seller may make changes to these Account Terms and Conditions on the terms specified in point 11, para. 3) of the Store Terms and Conditions. Information about the change to the Terms and Conditions will be sent to Customers holding an Account to the e-mail addresses provided when creating the Account. If the Customer does not accept the new wording of the Account Terms and Conditions, they may terminate the Account service agreement within 30 days of the date of being informed of the change to the Terms and Conditions (contacting the Seller electronically for this purpose).